As per your legal rights, you have the right to return any item you have purchased within 14 days of taking delivery.
You must first contact us to notify us of the return.
In cases where a purchased item is delivered of unsatisfactory quality, unfit for purpose or not as described, you have the right to seek a full refund up to 30 days of taking delivery.
Your item must be in the same condition that you received it, unopened, unused and in its original packaging.
Our return address is:
Wildmoor
64 Peel Street
Macclesfield
Cheshire
SK11 8BL
The customer is responsible for return shipping costs, unless the item is faulty. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at wildmoorsoap@gmail.com .
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
To ensure you get what you want, return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since your return was approved, please contact us at wildmoorsoap@gmail.com and we will help.
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